FREQUENTLY ASKED QUESTIONS

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TYPEFACE DYSLEXIE FONT

WINDOWS AND APPLE COMPUTERS

If you prefer video instruction, please click on Apple or Windows:

Apple
Windows

To install on Window or Apple computer please follow the steps.

1. Go to https://my.dyslexiefont.com
2. Click on Dyslexie Font in the left menu
3. Download the 4 font files. Regular, Bold, Italic, Bold Italic.

4. Go to the download folder where you have saved the 4 font (.ttf) files.

5. Double click on the 4 files, and a window will pop up where you can click on Install button and typeface is installed. Do this for all 4 versions.

PS,
If program was open while installing reopen the program to load the typeface in it.
If for some reason you aren’t able to install the files, please make sure you have administration rights for your computer.

CHROMEBOOK

No, you can’t. Unfortunately, a font file is not able to be installed on a Chromebook.

The Chromebook operation system is designed in such a way that the programs will not be run locally on the Chromebook itself, but all programs run with a browser in the cloud. So even if the font could be installed on a Chromebook, it doesn’t do anything.

As we have noticed that especially within Schools the use of Chromebooks has grown exponentially, Dyslexie font has developed a cloud-based online office suite called Dyslexia Workspace, which allows Chromebook users to work with the Dyslexie font.

Dyslexia Workspace

The Dyslexia Workspace can be purchased on the Dyslexie font website in different types of packages. As you need to store your documents you can select the size of storage that is needed for your way of work. The license is a monthly subscription fee, which starts at roughly 4.99 USD.

The Chrome extension also works on the Chromebook. This Chrome extension is included in all packages of the Dyslexia Office we offer.

If you are interested in the Dyslexia Workspace, you can see a short explanation video here

If you want more information about Dyslexia Workspace please click here

IPHONE OR IPAD

Yes, you can install a Font (TTF) on an iPhone or iPad. But be aware that the result of installing a font on these devices might disappoint you.

The font will only be working in a couple of Apps, Keynote, Pages, Number, and Word. Unfortunately, this is not something we can change for you.

The only way to get the font working in your favorite App would be if the developer of the App will install the font within the App.

WHY?

To explain how this works: the Dyslexie font is a typeface like any other typefaces you have on your computer Apple or Windows today. All programs running locally can load the typeface from the font folder and you can work with it.

With an iPhone or iPad device, Apple has closed the option to add any typeface to the iPad and iPhone for years. All these years app builder has built their typefaces in the apps. Now has Apple opened up the last couple of years this feature so you can add a typeface to the system through an app called AnyFont.

ANDRIOD PHONE OR TABLET

Before diving into technical steps, let’s cover an essential point:

**Not All Apps Automatically Use Custom Fonts:**
While installing the Dyslexie font on your Android device is straightforward, it’s essential to note that not all apps automatically load fonts from the system font folder. Unlike a computer, where system-wide fonts apply universally, Android apps have varying font preferences.

Now, let’s proceed with the installation process:

1. **Download the Font**:
– If your phone or tablet runs on Android software, you can download the Dyslexie font directly to your smart device.
– Most of the time, you can install the font just like you would on your computer. Download the font files and install them into the font folder.

2. **Installation Steps**:
– On your Android device, navigate to the font file you downloaded.
– Depending on your device, you can either:
– Install the font directly from your device by opening the file and following the prompts.
– Connect your device to your computer and transfer the font file to the font folder on your phone or tablet.
– Once the font is in the correct folder, it should be available for use.

3. **Manual Installation**:
– If the standard installation process doesn’t work, you can add the font manually.
– For personalized assistance, I recommend reaching out to the supplier of your device. They can provide specific instructions based on your device’s model and software version.

Remember that there are various Android devices, so the installation process may vary. If you encounter any issues, your supplier will be able to guide you through the manual installation.

E-READER

Would you like to read your e-books in the Dyslexie font? On most e-readers, you can add fonts manually. For this, you will have to download the .ttf files of the Dyslexie font onto your computer. You can do this by clicking the download button at the top of this screen.

Once the download is completed, connect your e-reader to your computer. On your computer you can open all the folders that your e-reader contains. Locate the fonts map and add the Dyslexie font .ttf file to it. The font should now be installed on your E-reader.

Every e-reader has a different location for the font map. For specific steps, the best approach is to Google “your device” + “add custom fonts.” This will likely lead you to a page where you can find instructions on how to add the typeface to your device.

OUTLOOK TO DYSLEXIE FONT

Please note that these settings apply to reading and typing emails. When you send an email in Dyslexie font, and the recipient does not have the font installed on their computer, it will default to a font like Arial.

To type and read emails in Dyslexie font, follow these steps:

Click on FILE in the top left corner.
Select OPTIONS.
Navigate to Tools > Trust Center > Trust Center Settings > E-mail Security.
Under Read as Plain Text, check the box for Read all standard mail in Plain text.
Click OK.

Next, adjust the font settings:

Click on Tools > Mail Format > Stationery and Fonts.
In the Fonts for Composing and Reading Plain Text Messages section, you’ll see three font options. Make the following changes:
- a. Font Selection: Choose Dyslexie (as done in step 8).
- b. Font Size: Set it to 14 pt.
- c. Font Color: Select the font color option and use #004f9f.
Click OK to save your settings.

Now your Outlook will display emails in Dyslexie font by default.

MAIL APPLE TO DYSLEXIE FONT

To customize the font settings for both incoming and outgoing emails in the Apple Mail program, follow these steps:

Open the Mail app on your Mac.
Click on Mail in the top menu bar, then select Preferences.
In the Preferences window, click on the Fonts & Colors tab.

Here are the font-related options you can adjust:

Message list font: Set the font and font size for viewing the list of messages.
Message font: Set the font and font size for writing and viewing messages. If the sender used a specific font for a message, that font is used when viewing the message.
Fixed-width font: Set the font and font size for writing and viewing messages that are in plain text format. Make sure to select the “Use fixed-width font for plain text messages” checkbox for the font you choose to be applied.
Color quoted text: Show quoted text in different colors. You can customize the colors by clicking the color pop-up menu for each level (e.g., original message, reply, etc.).

Remember that if your recipients don’t have the same fonts you used in your message, similar fonts will be substituted for them. Enjoy customizing your email experience!

FIREFOX TO DYSLEXIE FONT

The Firefox browser is the only browser equipped with the feature to force font styles on visited sites. Unlike Safari or Chrome, this feature is not integrated into those browsers. This manual provides instructions on how to configure preferences to read all websites in Dyslexie Font. Please ensure you have Dyslexie Font installed on your computer before proceeding.

Step 1: Open the settings menu in your Firefox browser.

Step 2: Navigate to “General” and scroll down to locate the “Fonts” section, where you can select a typeface. Choose Dyslexie.

Step 3: Next to the typeface selection, you’ll find the “Advanced” button. Click on it to open a menu.

Step 4: In the settings menu, configure the following:

– Proportional: Serif
– Serif: Dyslexie
– Sans Serif: Dyslexie
– Mono Space: Dyslexie

Step 5: The most crucial step is to force the font and control its activation. This can be done by checking the box next to the option “Allow sites to choose their own fonts, …”. Enable this option to activate Dyslexie Font. You can toggle this setting on or off as needed.

Step 6: Once configured, click “OK” and visit any website to read its content in Dyslexie Font. In the future, you can easily enable or disable this feature by revisiting the settings and adjusting the checkbox accordingly.

WORD SET DEFAULT TO DYSLEXIE FONT

Would you like to start working with the Dyslexie font in all cases, you can set it as the default font in Word by taking the following steps.

1. Open a new Word document

2. If you are in Word, make sure you are at the HOME tab

3. Below the standard font settings, you will see a very small icon click on it
Alternatively, you can press the key combination CTR + D

4. The font menu will now open. Make sure you select the font of your preference, the size, and if you like the color. we recommend using color number 004F9F

5. Make sure you press Set As Default

6. You are done. The next time you open up a new Word document, you can start typing straight away in the font settings you have set.

CHROME EXTENSION

GOOGLE DOCS

No, our Chrome Extension is not compatible with Google Workspace or Google Docs.

Why not?

Google Docs operates as a program running on Google’s servers, distinct from regular websites with adjustable stylesheets. The program running on the server has its own font folder, and Google has restricted the options to modify the typeface, even for developers building Google extensions.

So, what’s the solution?

After exploring various options, we decided to create our own online Dyslexia Office suite. This suite includes a specially designed Dyslexie font integrated into our Document, Spreadsheet, and Presenter programs.

What does the Dyslexia Office suite include?

Alongside the Dyslexie font integration in our Document, Spreadsheet, and Presenter programs, you also receive our Chrome Extension. This extension is ideal for Chromebooks and is compatible with both Apple and Windows computers and tablets.

CHROME EDGE BROWSER

Yes, you can add the Chrome extension to your Edge browser because the browser’s core is Chromium, which is the same as the Chrome browser itself. Simply navigate to the Chrome Web Store and search for Dyslexie Font. You will find the Dyslexie Font Chrome extension there, where you can install it.

ACTIVATE THE CHROME EXTENSION

To access the full range of functions, you’ll require activation codes. Once you’ve purchased either the Chrome Extension or the Dyslexia Workspace (which includes the Chrome Extension), you’ll need to sign in to your my.dyslexiefont.com account. Visit my.dyslexiefont.com and select “Chrome extension” from the left menu.

On this page, you’ll find a manual along with two blue boxes at the bottom containing codes. You can copy and paste these codes into the Chrome extension. Once this is done, the extension will become active immediately.

FREE CHROME EXTENSION

Yes, we offer a free version of the Dyslexie Font Chrome Extension, which you can find in the Chrome store [link]. With the Chrome Extension, you’ll have access to the main function, which is the Dyslexie Font and Dyslexie Kids typefaces. This allows you to read websites in the Dyslexie Font and toggle it on or off within the Chrome extension; this is the only function available in the free version. If you’ve been using it for a while and wish to access additional functions, please visit the Dyslexie Font website to order the Chrome extension. By doing so, you not only unlock more features but also support us in developing more tools.

APPLE WINDOWS CHROMEBOOKS

Yes, you can utilize the Dyslexie Font Chrome Browser extension on both Chrome and Edge browsers on Apple and Windows computers, as well as on Chromebooks. However, please note that the extension is not compatible with tablets and phones.

PRIVACY DATA AND THE CHROME EXTENSION

NO, we do not collect any data through the browser using the Chrome Extension. We have no interest in doing so and do not want it. All data is stored locally, and the activation code is not linked to any individual within the Chrome extension; it is simply sent to our server, which then provides a ping back indicating whether it is active or not. However, we do greatly appreciate any voluntary feedback about your experience with the extension.

DYSLEXIA WORKSPACE

WHAT IS DYSLEXIA WORKSPACE

Dyslexia Workspace is a response to the limitations of adding custom typefaces to Chromebooks and the inability to work with custom fonts within Google Docs. In order to make Dyslexie Font accessible on Chromebooks and in Chrome schools, we have created our own online programs, including Document, Spreadsheet, and Presenter, which integrate Dyslexie Font directly into the software. Paired with cloud storage, you can access these programs from anywhere and work online.

COMPATIBLE DEVICES

The appeal of Dyslexia Workspace lies in its cloud-based functionality, enabling access via a web browser. This means you can use the software on various devices, provided you have an internet connection.

While Dyslexie font TTF files are restricted to Windows and Apple computers, Dyslexia Office can be utilized on:

Microsoft computers
Apple computers
Chromebooks
iPads or tablets

Phones are not included due to their small screens, which are unsuitable for optimal performance with online programs.

COMPATIBLE DOCUMENTS

Dyslexia Workspace is compatible with various file formats such as Word Documents or Google Docs documents, which you can simply upload to your cloud storage and open using the programs. Additionally, you have the option to save files in formats like Word, download them, and continue working in other programs. If the typeface isn’t available in other programs, we recommend saving the file as a PDF and downloading it to ensure the content remains in Dyslexie Font.

STOP SUBSCRIPTION

to cancel your subscription please go to my.dyslexiefont.com and sign in. You have on the left menu “Edit License”. Then you are on the page of all products. There you can stop your subscription by clicking on “change license” and then “stop license”

  Before you do this, please download all files you made in Dyslexie as a pdf to keep them in Dyslexie.

  If you have a problem using the online Dyslexia Workspace suite please watch this video about the key feature.

  If you want to keep using the Chrome Extension, you can activate it after stopping the Dyslexia Workspace on the same “Edit License” page.

PRICING INFORMATION

ORDER TYPEFACE FOR COMPANY SCHOOL

Ordering the typeface for education or business can be a complex task. In many countries, it is illegal to maintain a list specifically identifying individuals with dyslexia. Additionally, schools and businesses often lack precise information about the number of people affected by dyslexia within their organization. To comply with legal requirements in certain countries and simplify the ordering process, we have implemented the following approach:

Total Organization Size: We base our calculations on the total number of students or employees within the organization. This information is readily available and helps us determine the appropriate pricing.
Estimated Dyslexia Percentage: As a general guideline, we assume that approximately 20% of the population may have dyslexia. Therefore, we factor this percentage into the pricing structure.

By following this method, we aim to provide an accessible and fair solution while respecting legal constraints.

ORDER SINGLE SEAT LICENSE

The typeface pricing is determined by the total number of employees, with 10% of them having dyslexia, which is factored into the price. The licensing is based on the total employee count since the software is downloadable and easy to deploy across the network to all computers. This ensures that even employees who may not wish to disclose their dyslexia can still utilize the typeface. Internal communication within a company is crucial, especially for informing individuals with dyslexia. The licensing structure allows for one network or location, with adjustments for multiple locations if applicable.

Additionally, our other two products, Dyslexia Workspace and Chrome Extension, are available based on usage. For individual use, the online Dyslexia Workspace can be ordered, allowing employees to sign in to their account and access Document, Spreadsheet, and Presenter programs directly within their browser, all equipped with the dyslexia-friendly typeface. The Dyslexia Workspace also includes a Chrome extension for reading websites in Dyslexie Font.

WHAT PAYMENTS OPTIONS ARE THERE?

We partner with Adyen, a leading payment service provider utilized by major companies like Spotify, eBay, Uber, and Booking.com.

Our primary payment options include Mastercard, Visa, Bacs, Sepa Direct Debit, among others.

Payment options are tailored based on your ordering country, for instance, in the USA, primary options are Credit Card and PayPal, while in the Netherlands, we offer iDeal.

We offer two distinct products: a single payment option and a monthly subscription.

It’s important to note that while PayPal can be used for single payments, it is not applicable for monthly subscriptions.

We choose Adyen for its comprehensive payment solutions, encompassing risk assessment and ensuring seamless transactions.

WHY PAY FOR THE FONT?

Why should I pay for a font? In the past, we provided the home user version for free, with the expectation that schools and companies would help bridge the income gap to support these free home users. However, school teachers and employees often considered themselves home users and used their school or company email addresses. We had over 30,000 accounts directly visible that clearly did not belong to home users. They also demanded additional services, such as rolling out the font on their servers. These expenses became significant, forcing us to start charging home users.

Nevertheless, we still offer a free version of the Dyslexie Chrome Extension, which allows you to read content online in the Dyslexie Font. This feature remains essential, and we believe that enabling internet reading in Dyslexie Font has the most significant impact we can offer for free.

WHAT CURRENCIES CAN BE USED?

We offer various currencies to accommodate your preferences. By detecting your IP address, we automatically suggest the most suitable currency for you. However, during the registration process, you have the flexibility to change your currency to match your needs.

Here’s an overview of all available currencies for payment:

$ USD
€ Euro
CAD Canadian Dollar
£ GBP Great British Pound
AUD Australian Dollar
CHF Swiss Franc
NZD New Zealand Dollar
DKK Danish Krone
SGD Singapore Dollar
SEK Swedish Krona
MXN Mexican Peso
NOK Norwegian Krone
BRL Brazilian Real
PLN Polish Zloty
ZAR South African Rand

If you wish to change your currency during registration, follow these steps:

Select Products
Enter your Email address and Password
Review product(s) selection

In step 3, click the EDIT button next to the Information section. Once clicked, you can update your Name, Country, and Currency. Don’t forget to input your name.

That’s it! You can now proceed with payment using your preferred currency.

WHERE CAN I FIND MY INVOICE?

Your invoice is accessible through the customer portal at https://my.dyslexiefont.com.

Upon successful login, navigate to the left menu bar and click on the “Invoice” link to download your invoice. Refer to the image below for guidance.

If you encounter difficulty locating your invoice, it could be due to two reasons:

Your account may have been set up manually, particularly applicable to Publishers and Charities.
Your invoice may be dated from 2018 or earlier.

If you cannot find your invoice in the provided overview or if it’s not downloadable, please send us an email with your request so we can assist you manually.